Shipping policy
SHIPPING RATES
Orders under $50 USD: $5 USD flat shipping
Orders $50 USD and over: free standard shipping
Shipping rates apply to standard ground service to addresses we are able to ship to. Expedited, overnight, or specialty services may incur additional charges quoted at checkout. Rates exclude all destination-country customs duties, VAT, GST, brokerage fees, and import taxes, which are the customer's sole responsibility.
PROCESSING TIME
Orders are processed for fulfillment within one (1) to three (3) business days, excluding statutory holidays observed by Cherié or our fulfillment partners. Processing time is in addition to delivery time. You will receive a tracking number by email when the package is handed to the carrier.
DELIVERY ESTIMATES
Standard delivery is estimated at three (3) to fifteen (15) business days from the date the package is handed to the carrier, depending on destination country, distance, customs processing, and seasonal carrier volume.
DELIVERY ESTIMATES ARE ESTIMATES ONLY AND NOT GUARANTEES. High-demand periods (Black Friday/Cyber Monday, December holiday season, Lunar New Year, major product launches, sales events) may extend delivery beyond the standard estimate without notice. We do not provide refunds, replacements, or compensation for delays falling within or beyond the estimated delivery range.
The clock for delivery estimates begins when the package is handed to the carrier, NOT when the order is placed. Processing time is separate.
INTERNATIONAL ORDERS — CUSTOMS, DUTIES, AND TAXES
We ship worldwide, subject to applicable laws and the restrictions in this Policy and our Terms of Service. The customer is the importer of record for all international shipments.
Customs duties, value-added tax (VAT), goods-and-services tax (GST), import processing fees, brokerage fees, and any other fees levied by the destination country are determined by your local authorities and are NOT included in our prices or shipping rates. The customer is solely responsible for these fees.
If you refuse to pay required customs fees, the package may be (i) returned to us, (ii) abandoned at the destination, or (iii) destroyed by customs. In any of these scenarios:
- The order is forfeit.
- We do not provide refund, replacement, or store credit.
- If the package is returned to us, we may, at our sole discretion, offer to resend it at the customer's full expense (re-shipping, customs reprocessing, and our handling fees), or treat the order as lost without refund.
We do not declare lower customs values, mark shipments as "gift" if they are not, or alter customs documentation in any way that would mislead destination customs authorities. Requests to do so will be refused.
RESTRICTED, SANCTIONED, AND PROHIBITED DESTINATIONS
We do not ship to, and we may cancel orders directed to, destinations subject to comprehensive U.S., Canadian, EU, UK, or U.N. economic sanctions or embargoes, or to destinations where the import of silicone accessories, magnetic products, or specific colorants is restricted by local law.
Orders to such destinations may be canceled and refunded at our sole discretion, with or without notice. The customer is responsible for verifying that the product can lawfully be imported into the destination country before placing the order. We are not responsible for customs seizures, destruction, or fines arising from local prohibitions.
CARRIER SELECTION AND SPLIT SHIPMENTS
We select carriers in our sole discretion based on cost, transit time, destination, and operational considerations, and may change carriers at any time without notice. Multi-item orders may ship in multiple packages from one or more fulfillment locations and may arrive on different days. We are not liable for delivery sequencing or fragmentation.
TRACKING AND DELIVERY ISSUES
Tracking information is provided by the carrier and reflects the carrier's records, which may not be real-time and which we do not control. After we hand the package to the carrier, the package is in the carrier's custody.
If your tracking shows "delivered" but you have not received the package:
1. Check with neighbors, your building mailroom or concierge, your local postal facility, and any safe-drop locations specified at checkout.
2. Wait three (3) business days. Carriers sometimes mark packages "delivered" before physical delivery.
3. If the package is still missing after three business days, email derin@deepseamedia.ca with your order number, photos of any unusual delivery context (e.g., wrong delivery photo), and a description.
4. We may, as a courtesy, open a claim with the carrier on your behalf. Resolution depends entirely on the carrier's investigation outcome.
If the carrier confirms delivery, the package is presumed delivered and we are not liable for replacement, refund, or any other remedy. We may, in our sole discretion, request a notarized affidavit of non-receipt and a police report before further investigation.
DAMAGED OR MISSING ITEMS UPON DELIVERY
If your package arrives visibly damaged, photograph the package BEFORE opening it. If items are damaged or missing inside, contact derin@deepseamedia.ca within seven (7) calendar days of delivery with order number, photographs of the package and contents, and a description. Claims received after seven days will be denied without exception. Replacement is at our discretion and subject to verification under our Refund Policy.
ADDRESS ACCURACY AND CHANGES
You are responsible for providing a complete and accurate shipping address at checkout, including unit/apartment numbers, building names, and any local addressing requirements (e.g., neighborhood, postal code format).
We cannot modify, reroute, or recall packages once they are with the carrier. If a package is undeliverable due to an incomplete or inaccurate address provided by the customer, we may, at our sole discretion, (a) resend it at the customer's full expense (including return-shipping and re-shipping fees) or (b) refund the order minus original outbound shipping and a USD $10 address-correction handling fee.
If you discover an address error before the order ships, contact derin@deepseamedia.ca immediately. We will attempt to correct the address before fulfillment but cannot guarantee a correction will be applied in time.
REFUSED, RETURNED, OR UNCLAIMED SHIPMENTS
Packages refused at delivery, returned due to incorrect address, unclaimed at customs, abandoned at a delivery facility, or returned to sender for any reason are NOT eligible for refund. We may, at our sole discretion, offer to resend the order at the customer's full expense, or treat the order as forfeit.
REMOTE OR RURAL DELIVERY SURCHARGES
Some carriers apply additional surcharges for delivery to remote or rural addresses. If a surcharge applies after the package has shipped, we may either (a) absorb the cost as a courtesy, or (b) bill the customer for the surcharge if it materially exceeds standard shipping rates. We will notify you before billing additional charges.
HOLIDAY AND PEAK-SEASON DELAYS
Carrier networks become congested during major holiday periods, sales events, and weather emergencies. During these periods (which include but are not limited to mid-November through early January, Lunar New Year, and major shipping carrier strikes or disruptions) standard delivery estimates may be extended significantly. We do not provide compensation for peak-season delays.
FORCE MAJEURE
We are not liable for shipping or delivery failures or delays caused by acts of God, natural disasters, severe weather, fire, flood, earthquake, pandemic, public-health emergency, war, civil disturbance, terrorism, sanctions, government action, labor strikes, carrier failures or service disruptions, customs inspections, border closures, currency or banking restrictions, or any other cause outside our reasonable control. Refer to our Terms of Service for the full force-majeure clause.
RISK OF LOSS
Title and risk of loss for all products pass to the customer at the moment we hand the package to the carrier. After that handoff, all risk — including theft, damage in transit, customs seizure, and carrier loss — is borne by the customer, except where applicable consumer-protection law mandates otherwise.
SHIPPING INSURANCE
We do not include third-party shipping insurance by default. If insurance is offered as an option at checkout, it is provided by the carrier or a third party under separate terms; Cherié is not the insurer and disclaims all responsibility for insurance claims processing.
CONTACT
Cherié
440 Central Ave., London, ON, N6B 2E5, Canada
derin@deepseamedia.ca
Last updated: May 9, 2026